Salesforce Consultant
CIARÁN
FITZGERALD
Experienced Salesforce Consultant
Forest, Brussels, Belgium.
10+
Years Experience
7
Salesforce Certs
5
Core Skills
Trailblazer
7 Salesforce Certifications
Credentials
Certified Expertise
Each certification represents months of study, hands-on experience, and proctored examination. A verified benchmark of Salesforce capability.
Salesforce Certified Platform App Builder
Earned Jul 10, 2025
Salesforce Certified Service Cloud Consultant
Earned Jan 26, 2024
Salesforce Certified Business Analyst
Earned Jan 11, 2024
Salesforce Certified AI Associate
Earned Sep 28, 2023
Salesforce Certified Sales Cloud Consultant
Earned Jan 21, 2020
Salesforce Certified Platform Administrator
Earned Jan 18, 2018
Salesforce Certified Marketing Cloud Account Engagement Specialist
Earned Feb 15, 2018
About
Executive Summary
10 years of Salesforce consulting experience, specialising in integrations with external databases and products, global CPQ delivery, and complex enterprise programmes.
I co lead the Salesforce Admin Group Dublin, one of Ireland's most active Trailblazer communities. I organise monthly sessions, mentor consultants and admins, and connect practitioners with real career opportunities. That community leadership extends through founding ConsultantCloud.io and Irish Dreamin', where I champion practical certification support and peer learning across the ecosystem.
Empowering Salesforce professionals worldwide
Expertise
Skills
Sectors
Industry Experience
Airline Leasing and Aviation
CyberSecurity, IT hardware/ Software suppliers and Government agencies
FMCG, Charities and Retail
Insurance sector
Career
Work Experience
SALESFORCE CONSULTING (CONTRACTING)
Haddington Solutions
Current Contract: Global vehicle glass repair & replacement organisation | Global Product Owner (CPQ) & Lead Salesforce Consultant
- Serving as Global Product Owner for Salesforce CPQ across a multinational network of windshield repair and automotive glass brands operating in 30+ countries.
- Leading the Salesforce consulting function: setting CPQ strategy, release governance, and best practice standards across regional operating companies.
- Owning the global CPQ product roadmap, prioritising enhancements that standardise quoting and configuration while accommodating market specific requirements.
- Partnering with business stakeholders, regional IT teams, and offshore delivery partners to drive CPQ adoption and continuous improvement at scale.
- Defining product requirements, acceptance criteria, and release cycles for CPQ changes impacting thousands of users across consumer and fleet channels.
Previous Contract: Large International Software company | CPQ Admin
- This role allowed me to work with a great team that was responsible for the full Salesforce CPQ build and implementation to date.
- We handle internal user issues through Salesforce cases and maintain a strict build and release cycle managed through Jira and Confluence.
- The day to day activities could include helping users with technical CPQ issues or unusual use cases.
- Using Gearset to release product/business process changes through data and metadata deployments.
- Building out PoC's to demonstrate the out of the box automation functionalities in CPQ, ie Price Rules through the use of summary variables.
- Updating flows to ensure that new user divisions onboarded within the system will have the same functionality as existing user divisions.
Previous Contract: Large Irish Insurance company | Service Cloud + Experience Cloud Admin
- This role afforded me the opportunity to perform business analysis of complex insurance products and in turn design a client facing portal that sits on the Salesforce Experience Cloud. This includes building out PoC's using all the tools available from Einstein Chat bots to Flow builder for advanced product selections and calculations.
- This also combined with my passion for client interaction through supporting the BAU worksteam while also acting as the first level contact for internal and external teams.
SENIOR SALESFORCE CONSULTANT/INTEGRATION SPECIALIST
Bluewave Technology (Platinum Partner)
- This position afforded me the opportunity to work as an end to end consultant. I act as the single point of contact for our clients or part of team for larger projects.
- We solve complex business problems while replicating existing processes to integrate within the Salesforce Eco System.
- I personally specialise in using an ETL tool called Talend. This is used to connect external databases such as SQL to Salesforce.
- I designed and built out many Salesforce CPQ implementations while using all the automation features of the product, Price Rules, Product Rules, Summary Variables..etc
- I have also gained extensive experience in integrating document generation and E-sign solutions. These include Conga Composer, S-docs, Conga Sign & Adobe Sign products.
SALES & OPERATIONS ANALYST
Social Talent
- My role was to be the Salesforce Admin, Analyst and Integration expert for one of the leading tech startups in the E learning space in Dublin.
- The fast moving role gave me all the skills necessary to be a great Salesforce professional while also giving me the experience working on larger Implementations of software such as CPQ, OneLogin(SSO), Chargify and Adobe sign.
Education
Formal Education
Bachelor's Degree, Chemistry
University College Dublin